Norlake Walk-In Coolers & Freezers

Which Norlake line fits your business?

Norlake builds walk-ins only, so the choice comes down to four questions: cooler or freezer, indoor or outdoor, floor or floorless, and where the refrigeration goes. Self-contained Capsule Pak ECO systems sit on the roof of the box and are made for rooms 14' long and under; remote Split-Pak systems put the condensing unit outside.

Norlake sells three walk-in lines. Kold Locker is the quick-ship line: single-compartment, self-contained coolers and freezers from 6' x 6' to 10' x 14', 7'7" with floor or 7'4" floorless; Norlake says over 14,000 configurations ship in as little as 2 days. Fast-Trak adds widths of 6' to 12' and depths of 6' to 20' in 1-foot steps, heights from 6'7" to 8'7", remote systems and cooler/freezer combos; Norlake lists 40,000+ standard configurations. Fineline is fully custom; call us for it.

Sources: Norlake Kold Locker and Fast-Trak product pages (checked October 27, 2026); Kold Locker & Fast-Trak Walk-In Comparison (April 2026); Fast-Trak flyer 101625 Rev. H.

Norlake warranty: 15-year panels, 18 months parts and labor

Norlake walk-ins are covered by Refrigerated Solutions Group (RSG), Norlake's parent company. The current warranty document (089604 Rev. O) lists:

• Warranty repairs must be done by an RSG Authorized Service Provider; work by other companies is not reimbursed.
• Claims must reach RSG within 30 days of the defect, with the model and serial numbers.
• Floors are not covered against wet mopping or hosing, carts on standard (non-reinforced) floors or loads over 800 lb per sq. ft. Order the heavy-duty floor if you roll carts in.
• Refrigerant, oil, filters, driers, field wiring, piping and drain lines are excluded, and so is equipment moved from its first site.
• Coverage applies in the United States, its territories and Canada.

Sources: Walk-In/Refrigeration Warranties 089604 Rev. O (©2025 Refrigerated Solutions Group); RSG Commissioning flyer 003050 Rev. B (2026).

Norlake warranty, parts and service contacts

• Parts, service and warranty: 833-327-5989 or rsgservice@refsg.com. RSG's technical service team handles Norlake and Master-Bilt equipment Monday to Friday, 7:30 AM to 10 PM Central, and Saturday 9 AM to 6 PM Central.
• Warranty service and registration: Norlake's contact page has the service request, service agent locator, warranty registration and claim process.

Bought from us? Call 201-467-8222 with your order number and we will send your invoice and the model and serial numbers for the claim.

Source: Norlake Contact Us page (checked October 27, 2026).

How to read a Norlake walk-in model number

Sources: Capsule Pak ECO spec sheet 171573 Rev. G; RSG Refrigeration System Model Number Guide 002315 Rev. F. The box codes are read from Norlake model names and sizes; Norlake does not publish a key for the -X / -CX / -CX-M suffixes.

Who makes Norlake, and where?

Norlake, Inc. is based at 891 County Road U in Hudson, Wisconsin, just east of St. Paul and Minneapolis. According to Norlake, the company started in 1947 in a creamery garage in Hudson, making bar and restaurant refrigeration and ice cube makers, and stayed family-owned until 2003, when it joined the Standex Foodservice Equipment Group.

In 2020 Ten Oaks Group bought Norlake and, together with Master-Bilt, formed Refrigerated Solutions Group (RSG). RSG backs both brands' warranties and service. Norlake also runs a separate Scientific division for lab and medical refrigeration.

Sources: Norlake About and Contact Us pages (checked October 27, 2026); Walk-In/Refrigeration Warranties 089604 Rev. O.

How Norlake walk-ins are built

• Panels: 4" foamed-in-place polyurethane with HFO blowing agent, cam-lock joints and a stucco-embossed coated steel finish. Kold Locker's spec sheet lists R-25 walls and doors for coolers and R-32 for freezers.
• Floor: aluminum floor rated for 800 lb per sq. ft.; a heavy-duty floor with 1/2" plywood underlayment (1,000 psf) is an option for foot traffic and light carts.
• Door: 26", 30" or 36" wide, self-closing, with an adjustable spring hinge, deadbolt handle with inside safety release, LED light and digital thermometer/light switch. Fast-Trak doors ship with two 2-foot filler panels, so the door can go anywhere along a wall.
• Refrigeration: Capsule Pak ECO runs on R290, a natural refrigerant with a global warming potential of 3, and comes with the LogiTemp electronic controller. Split-Pak remote systems use R-449A or A2L refrigerants.

Sources: Fast-Trak spec sheet 101627 Rev. I and flyer 101625 Rev. H; Kold Locker spec sheet 079297 Rev. G; Capsule Pak ECO spec sheet 171573 Rev. G; Norlake product pages.

Certifications and energy rules

• Listings: NSF listed panels, UL flame spread of 25 or less, UL and C-UL electrical listing on refrigeration systems, UL NCKL ignition protection listing and USDA acceptance.
• Energy: Norlake walk-ins are built to Department of Energy (DOE) walk-in rules; Norlake states its dedicated medium-temperature remote condensing units meet the DOE minimum AWEF of 5.61 indoors and 7.6 outdoors.
• Florida: RSG freestanding and L-shaped walk-ins carry State of Florida and Miami-Dade approvals, including High-Velocity Hurricane Zone sizes. Ask us before you order an outdoor box for Florida.
• ENERGY STAR: ENERGY STAR has no walk-in cooler or freezer category, so walk-ins are judged by the DOE rules instead.

Sources: Agency Approvals and Certifications flyer 151550; Fast-Trak spec sheet 101627 Rev. I; Fast-Trak flyer 101625 Rev. H.

Is Norlake a good brand?

Norlake has built refrigeration in Hudson, Wisconsin since 1947, and its walk-ins serve restaurants, chains and schools. Its strengths are the 15-year panel warranty, 18 months of standard parts and labor, foamed-in-place polyurethane panels, and a wide range of standard sizes, so most kitchens never need a custom box.

The trade-offs: warranty labor needs an RSG authorized service provider, the standard floor is not made for carts, and remote systems need a refrigeration contractor to set, pipe and charge them on site. Plan installation before the box arrives.

Norlake vs Amerikooler and Astra

• Warranty: Norlake gives 15 years on panels and 18 months parts and labor. Compare the panel and labor terms on each maker's spec sheet, not just the price.
• Speed: every Norlake walk-in we list is marked to ship within 2 business days; fully custom boxes from any maker take longer.
• Price: Astra walk-ins are a value option that ships from our Kearny, NJ warehouse.

Send us the size, cooler or freezer and indoor or outdoor, and we will price Norlake against the alternatives side by side.

Buying Norlake from Atlantic

• Free shipping on every Norlake model we list, to the contiguous United States.
• Quick shipping: Norlake models are marked to ship within 2 business days. Call to confirm stock on a specific model.
• Best Price Guarantee: found a lower price on the same Norlake model? Tell us and we will match it.
• See equipment at our 50,000 sq. ft. showroom and warehouse in Kearny, NJ.
• Financing up to $50K for single units or a full kitchen.
• Send an equipment list for a project quote, or call a specialist at 201-467-8222, Monday to Saturday, 8 AM to 5 PM ET.